Product Return Request Form Template

About

The Product Return Request Form Template is designed to streamline how you handle returns from your customers. Whether you're running an e-commerce store or managing retail returns for shipped products, this form helps you gather everything needed to evaluate return eligibility and process refunds or exchanges efficiently. By allowing customers to submit all relevant details in one place, you save time, reduce back-and-forth communication, and improve customer satisfaction.  

Key Features of Our Product Return Request Form Template:

1. Customer and Order Details

1. Full Name (text): Identifies the customer for reference and matching their return to the original order.

2. Email (email): Ensures you can follow up with customers about return status or refund processing.

3. Phone Number (phone): Offers an alternative contact method if needed.

4. Order Number (text): Links the return to a specific transaction and enables verification of purchase.

5. Purchase Date (date): Helps determine if the return request falls within your acceptable return window.

6. Product Name (text): Clarifies which item the customer is requesting to return, useful if multiple items were in the same order.

7. Reason for Return (dropdown): Provides a predefined list of common reasons (e.g., damaged item, wrong item received, no longer needed) to simplify categorization.

8. Condition of Item (radio): Lets users select whether the item is unopened, used, or damaged—important for your return policy compliance.

9. Upload Image (file): Allows customers to attach a photo of the product, packaging, or damage to support their request.

2. Improves Efficiency in Processing Returns

1. This form enables faster decisions by giving your team all the data needed up front. It reduces the need for manual follow-ups and makes it easier to standardize how returns are evaluated and approved.

3. Fully Customizable Fields

1. You can tailor dropdown options, radio button choices, and placeholder text to suit your specific return policy or product categories.

4. Mobile-Friendly for Customer Convenience

1. Whether customers are on their phone or desktop, the form is responsive and easy to complete, removing friction from the return process.

5. Keeps Customers Informed and Satisfied

1. With automated notifications and confirmations, customers feel confident their request is being handled, which leads to higher trust and loyalty.

How to Use the Product Return Request Form Template

1. 1. Select the Template: Inside your Likeable Forms account, go to the Templates section and choose the Product Return Request Form..

2. 2. Customize to Match Your Policy: Update labels, dropdown options, and upload requirements to reflect your specific return policy.

3. 3. Add Notifications: Set up email alerts so your team is notified when a return request is submitted. Send a confirmation email to customers for transparency.

4. 4. Publish and Share: Embed the form on your return policy page, in post-purchase emails, or provide a direct link to customers requesting a return.

Simplify Product Returns with a User-Friendly Online Form Creator

The Product Return Request Form Template helps you manage returns professionally and efficiently, improving your workflow and customer satisfaction. By giving users a simple way to submit all required information, you reduce delays and maintain a smooth post-purchase experience.  

Want to make managing customer returns even easier? Try our online form builder — a powerful tool for building return forms, warranty requests, and more without writing any code.