Feedback Form Template

About

The Feedback Form Template is designed to help you collect valuable insights from your customers, users, or employees to improve products, services, and overall user experience. Whether you're gathering feedback on a recent purchase, event, or a product feature, this template enables you to capture both quantitative and qualitative responses in a streamlined, easy-to-use format. By using this form, you can identify areas for improvement, celebrate successes, and ultimately drive continuous growth and customer satisfaction.  

Key Features of Our Feedback Form Template:

1. Basic Information Fields

1. Name Field: Collect the respondent's name for personalized communication. This can be optional if you prefer anonymous feedback.

2. Email Address Field: The email address field allows you to follow up with respondents for more details or to thank them for their feedback. This can be optional, depending on your preference for anonymous submissions.

2. Multiple Choice or Dropdown Questions

1. Feedback Categories: Ask respondents to categorize their feedback using a multiple-choice question or dropdown menu. This could include questions like:

• What product or service did you use?

• What aspect of our service would you like to see improved?

• Which features did you find most useful?

3. Open-Ended Questions

1. Comments or Suggestions Textarea: Provide an open text field where respondents can elaborate on their answers, provide suggestions, or share any additional comments. This is crucial for capturing qualitative feedback that numbers alone cannot reveal. For example: “What can we do to improve your experience?” or “Any additional comments or suggestions?”

4. Checkbox for Follow-Up Consent

1. Follow-Up Consent Checkbox: This checkbox asks respondents if they are willing to be contacted for follow-up on their feedback or for more detailed information.

• For example: "Would you like to be contacted for further clarification or follow-up?" This is essential for companies that want to engage with customers based on the feedback they receive.

How to Use the Feedback Form Template on Your Website

1. 1. Accessing the template: To begin, open the Likeable Forms form builder and navigate to the Templates section in the settings menu.

2. 2. Import the template: Hover over the Feedback Form Template and click Import to add it to your form collection. This will load the basic structure of your feedback form, ready for customization.

3. 3. Customize Your Fields: Edit the Rating System, Multiple Choice/Dropdown Questions, and Open-Ended Textarea to match the type of feedback you’re seeking. You can also adjust the Net Promoter Score (NPS) question or add any other specific fields relevant to your feedback collection.

4. 4. Add or Remove Questions: Feel free to add new questions or remove any that don’t apply. You might want to include more questions based on your industry or the type of feedback you need—be it product feedback, service satisfaction, or general customer experience.

5. 5. Set Up Notifications: Configure email notifications to alert you or your team when new feedback submissions come in. You can also set up automatic confirmation emails to thank users for their responses.

6. 6. Publish the Form: Once you’ve customized your form, save and publish it. You can embed the form on your website’s feedback page, on your blog, or in post-purchase emails to gather insights from your customers.

The Feedback Form Template is an invaluable tool for gathering insights and improving your products, services, and customer experiences. With a variety of question types, including ratings, multiple-choice, open-ended responses, and a Net Promoter Score (NPS) question, this form provides both quantitative and qualitative data to drive better decision-making. By collecting feedback in a structured yet flexible way, you can identify key trends, address areas of concern, and celebrate what your customers love most about your business. Whether you're a small business or a large enterprise, this form helps ensure that you stay attuned to your audience’s needs and continually enhance your offerings.