Customer Satisfaction Survey Template

About

The Customer Satisfaction Survey Template is designed to help businesses gather actionable feedback from their customers. Whether you’re offering products or services, this template allows you to measure satisfaction, identify improvement areas, and improve customer retention. It uses simple, supported fields like dropdowns, radio buttons, and text inputs to make survey creation quick and effective.  

Key Features of Our Customer Satisfaction Survey Template:

1. Satisfaction Rating

1. Dropdown Field: Allow users to select their overall satisfaction from a scale (e.g., “Very Unsatisfied” to “Very Satisfied”). Dropdowns ensure consistent data and a simple experience on mobile devices.

2. Checkbox Field: Let users select multiple aspects of their experience to give you targeted insights (e.g., “Customer Support,” “Product Quality,” “Delivery Speed”).

3. Textarea Field: Give customers space to describe their experience in their own words. This field helps uncover detailed feedback and context behind their ratings.

2. Mobile-Friendly and Customizable Design

1. All form elements are responsive and easy to edit. You can rename fields, adjust option labels, and change placeholder text to fit your specific business tone and use case.

3. Automatic Confirmation and Notifications

1. You can configure an automated confirmation message after submission and email alerts to your team when a new survey is completed—ensuring no response goes unnoticed.

How to Use the Customer Satisfaction Survey Template on Your Website

1. 1. Access the Template: Open the Likeable Forms form builder and navigate to Templates.

2. 2. Import the template: Find the Customer Satisfaction Survey Template and click Import to add it to your workspace.

3. 3. Customize the Fields: Adjust satisfaction ratings, recommendation questions, and feedback prompts as needed. Add branding elements like placeholder text or section labels.

4. 4. Set Up Notifications: Enable email alerts for team members and automatic confirmation messages for survey participants.

5. 5. Save and Publish: Save your customized survey and embed it on your site, or share it via a link to start collecting feedback right away.

Turn Customer Feedback Into Action with a Powerful Online Form Builder

The Customer Satisfaction Survey Template is a simple, yet effective tool for gathering valuable insights from your customers. With its intuitive fields and customizable design, you can easily measure customer satisfaction, identify improvement areas, and make data-driven decisions.  

Enhance your customer feedback process with Likeable Forms—a powerful free online form builder designed for seamless data collection. With our Customer Satisfaction Survey Template, you can start collecting meaningful feedback and improving your customer experience without writing a single line of code. Whether you're analyzing product satisfaction or service quality, Likeable Forms makes it easy to create and manage surveys directly on your website.